Shipping policy

Dispatch Origin and Fulfillment

Orders are fulfilled and dispatched from Master Xi’s merchant-managed Shopify location in San Po Kong, Kowloon, Hong Kong SAR. Order fulfillment is managed by GALAXY STONE CO., LIMITED, the company that operates Master Xi. No separately named third-party fulfillment company is currently listed for these orders. The shipping service shown in the accepted order and dispatch confirmation transports the parcel after dispatch.

Service Area

Master Xi currently ships only to Singapore and eligible addresses in the 48 contiguous United States. Alaska, Hawaii, Washington, D.C., U.S. territories, and all other countries are not currently served.

Free Shipping and Methods

All shipping methods currently offered at checkout are free, with no minimum order value:

  • United States: Standard Shipping or USPS
  • Singapore: Standard Shipping or SF Express

Processing and Production Time

  • Non-Thangka products: Orders are processed and dispatched within 1–3 business days after payment confirmation.
  • Thangka products: Every product with the product type “Thangka” is made to order and requires 14 business days of production after payment confirmation.

Transit Time After Dispatch

  • United States: 8–12 business days via Standard Shipping or USPS
  • Singapore: 5–7 business days via Standard Shipping or SF Express

Processing or production time is separate from transit time. Delivery estimates may be affected by the shipping service, customs, public holidays, weather, or other circumstances outside our control.

Taxes, Duties and Import Fees

Applicable taxes, customs duties, import taxes, brokerage fees, clearance fees, handling fees, and similar government or carrier charges are borne by the buyer. Master Xi collects a charge only when Shopify separately itemizes it and includes it in the final checkout total before payment. Any charge that is not itemized and collected at checkout is not prepaid to Master Xi and remains the buyer’s or recipient’s responsibility; it may be collected later by a customs authority, shipping carrier, or other authority. Free shipping does not include or waive these charges.

United States — 48 Contiguous States

Prices in the United States market are displayed in USD and do not include applicable US sales tax, customs duties, import taxes, brokerage fees, or other government or carrier charges. After a valid US delivery address is entered, applicable sales tax or another amount that Shopify calculates for collection, if any, is shown in the order summary before payment.

Singapore

Prices in the Singapore market are displayed in SGD and are not presented as universally GST-inclusive. After a valid Singapore delivery address is entered, applicable GST, import GST, customs duties, handling fees, or another amount that Shopify calculates for collection, if any, is shown in the order summary before payment.

Please review the complete currency and cost summary before placing your order. If a customs authority or carrier asks you to pay an amount that was already itemized and paid at checkout, contact service@masterxigift.com before making a second payment.

Tracking

A shipping confirmation is sent after dispatch with your Shopify order number and carrier tracking number. You can use our Track Your Order page with either (1) your Shopify order number together with the email address or phone number used at checkout, or (2) the carrier tracking number. The shipping service, carrier, tracking number, and any last-mile carrier shown in the dispatch confirmation are the final shipment record.

Lost or Missing Packages

If tracking has not been updated for 7 business days, or if your order has not arrived within 7 business days after the latest estimated delivery date, contact service@masterxigift.com with your order number. We will open an investigation with the shipping carrier.

A shipment will be considered lost if:

  • the carrier formally confirms that the shipment has been lost; or
  • after an investigation has been opened, the shipment cannot be located and tracking has shown no update for 15 consecutive business days after the latest estimated delivery date.

Once a shipment is confirmed or deemed lost, you may choose a replacement shipped at no additional cost or a full refund to the original payment method. Approved refunds are processed within 7–10 business days. For made-to-order Thangka products, replacement orders require an additional 14 business days for production before shipment.

If tracking shows that a package was delivered but you cannot locate it, notify us within 7 days of the recorded delivery date. We will verify the shipping address and open an investigation with the carrier. A delivered tracking status does not automatically qualify as a lost shipment.

This protection does not apply when delivery fails because of an incorrect or incomplete address supplied by the customer, refusal of delivery, unpaid customs charges, or failure to collect the package.

Questions

For shipping assistance, contact Master Xi at service@masterxigift.com. We reply within 1 business day. Master Xi is operated by GALAXY STONE CO., LIMITED.